FAQ

FAQ’s

Terms and Conditions

Please click here  toway Sportswear Terms and Condition  to view our terms and conditions

What are your business hours?

Our customer service center is open from 8 A.M. to 12 P.M. PST, Monday thru Friday or you can also email us your questions or inquiry via email at micky@towaysportswear.com

What are the steps to placing my order?

Please click here toway Sportswear How To Order to see our procedures on how to place an order

What is the difference between Tackle Twill and Dye Sublimated Uniform?

Tackle twill, or stitched, it involves sewing down a number or letter. The advantage of tackle twill is it offers a more authentic and bolder look to your uniform, much like embroidery.

Dye Sublimation on the other hand is a traditional printing method in which a printer uses heat to transfer dye directly into the desired uniform. Sublimation applies the pigment directly into material in a vibrant and colorfast way. On of the biggest advantages of sublimation is it does not fade or chip and if you had a very elaborate logo like a massive bulldog for example, then this process makes it very easy to make a bold statement on your uniform.

How to receive your free graphic design?

After you submit a REQUEST FOR A FREE GRAPHIC DESIGN via our website, we will send your free mockup/graphic design within 1 hours via email.  Or if you created your own design through our design your own tool,  you can view your mockup/graphic design through our Toway Sportswear Uniform Design Tool.  Or feel free to email our design team at micky@towaysportswear.com to check on the status of your free graphic design/mockup

What is the material of the uniform?

Please check the description of each item in our website Toway Sportswear  for more details or contact our customer support at +8615889448617

Can we create a custom design for our team?

Yes, you can visit our website to choose the style of uniform and submit a REQUEST FOR A FREE GRAPHIC DESIGN via online. OR Healy Sportswear Uniform Design Tool to use our design tool to create your own uniform. Or Email us any design you like at micky@towaysportswear.com

Can I check the status of my order?

Absolutely, you can email us at micky@towaysportswear.com  to check the status of your order.  After we have shipped your uniforms, we will provide you with the tracking information. Please visit the shipping carriers listed to track your order (DHL, and/or FED EX)

Do you have a Size Chart?

We have updated our size chart.  Please review our size chart online,  Healy Sportswear Size Chart thoroughly. We also offer sizing kits and stock samples of our uniforms if you would like to see how well it fits and feel the overall quality and look of our product(s). The samples can be ordered at  Healy Sportswear Sample Kits   Healy Sportswear will not be held accountable for wrong sizes once the customer has submitted the sizes for their order(s) and confirmed the Order Detail.

Can I request a sample of my actual order?

Yes, we can make one sample of your final design. If you order your own customize sample, we will apply the 50% refund for the cost of the sample towards your next invoice, when you place the whole order.  (7-10 day turnaround time )

How long will it take for my order to be processed and/or turnaround time?

Our Standard Processing time is 1.5-2 weeks and our Rush Processing is 4-7 business days from when full payment is received and when the Order Detail has been confirmed by customer.   Please see our Processing Time policy in our Terms and Conditions for more information

Do you charge for shipping?

We offer FREE shipping for all orders, minimum of 10 per order.  For additional “add-on orders” less than 5 please see chart below. Standard processing 2 weeks for additional add-on orders

Standard Processing: Shipping fees:

5Free

Rush Processing 4-7 business days  –  15% fee of total invoice or $30 under $200

Can I add more uniforms later on if we have extra players?

Healy Sportswear will gladly manufacture additional “add-on” uniforms in your style. Additional uniform orders will be billed at the appropriate price for the quantity ordered. Prices may change or vary. We can guarantee 100% that the colors between the new and existing order will match.  Please see our Additional Ad-on Uniform policy in our Terms and Conditions for further details

Can you color match our existing uniforms?

Toway Sportswear will make its best effort to match, but an exact match is often not possible. Fabric materials and colors, each company has different materials and color tones. All materials fade (or darken) over time, and some materials are simply no longer available, so an exact match is impossible – or very expensive as it would involve custom.  Please see our color chart online at Toway Sportswear  We will not  be held responsible for mismatch color(s) of your uniform(s)

What are your payment methods?

We accept VISA, MASTER, DEBIT cards, PayPal, CHECKS, Money Orders and School Purchase Orders. (Please note that checks may take up to 10 days to clear.)  Please refer to our Accepted Forms of Payments under our Terms and Conditions for further details